Estimated Arrival
16 Jan-09 Feb
Order Placed
Order Dispatches
Delivered
Cost to Deliver
Cooked food was sent via Royal Mail which was not refrigerated and we have informed Ceylon Supermarket that this is against all FSA standards and regulations. They seem to think that’s they “know” the FSA that the authorities will not take action. I will be sharing that message with the authorities.
Hi Laura, we, Ceylon Supermart fully appreciate your concerns and thank you for raising your concerns with us. However, you should understand that this product is sold by a third-party seller on our Marketplace (not sold by Ceylon Supermart). The Seller has gone against our accepted procedure for frozen food delivery. We intervened on your behalf and your order was fully refunded to you.
As a retailer selling frozen & chilled food for over 15 years, we fully understand and follow industry standards when we sell & deliver perishable foods to our customers. We need our third-party sellers who sell similar products to follow the same highest standards when they sell similar products on our Marketplace. However, we understood this wasn't the case with your order. We apologise for any inconvenience caused to you.
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal