Privacy policy

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ceylonsupermart.com (the “Site”).

 

GDPR AND YOUR PERSONAL INFORMATION:

In line with the new GDPR legislation we are now seeking your consent to continue to retain your contact details; (including your name, billing/delivery address, email and telephone number provided to us during your order placement), in order that we may contact you relating to the future events and matters that may be of interest to you.

By accepting these terms & conditions you are giving us the permission to store your data in our customer database and also to contact you via email/phone relating to our sales & promotions. We will not share your data with any third-parties.

Should you wish us to remove your details please indicate now by emailing sales@ceylonsupermart.com with your request. We will remove your details from our database within 7 business days. However, if you purchase from our online store after we removed your details on a such request, your information will be automatically added again to our customer database as you have to accept our terms & conditions in order to place your order with us.

 

PERSONAL INFORMATION WE COLLECT:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

 

WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES: 

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org 

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?:

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

• Communicate with you; 
• Screen our orders for potential risk or fraud; and 
• When in line with the preferences you have shared with us, provide you with information or advertising/marketing relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 
Also, we utilize the information of different devices to optimize our service offerings.

 

SHARING YOUR PERSONAL INFORMATION:

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also share your data with Social Media, like Facebook and Instagram. Such data sharing combines all data-sharing options to reach the highest amount of customers. It uses Conversions API, which shares data directly from Shopify’s servers to Facebook. This means the data can’t be blocked by ad blockers.

We have to share your personal information with third party entities like couriers, courier brokers and their delivery partners to deliver your goods and services.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/ceylon-supermart/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/ceylon-supermart/privacy_policy).

 

BEHAVIOURAL ADVERTISING:

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 

• Facebook: https://www.facebook.com/settings/?tab=ads 
• Google: https://www.google.com/settings/ads/anonymous 
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION:

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

MINORS:

The Site is not intended for individuals under the age of 18.

 

CONTACT US:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@ceylonsupermart.com or by mail using the details provided below:

Ceylon Supermart 
[Re: Privacy Compliance Officer] 
Ceylon Supermart, 32 Woodford Avenue, Ilford, IG2 6XQ, United Kingdom